VitastraThis Privacy Policy explains how Vitastra Labs ("we", "us", or "our") collects, uses, and protects your information when you use our website, mobile applications, and games (collectively, the "Services"). By using our Services, you agree to the practices described here.
1. Information we collect
We aim to collect as little personal information as possible. Depending on which of our Services you use, we may collect:
- Information you provide — such as your name and email address when you contact us or sign up for an account.
- Usage and device data — such as device model, operating system, app version, crash logs, and anonymised analytics that help us improve our apps.
- App-specific data — content you create within an app (for example notes, schedules, or game progress). Where an app supports encryption, this content may be end-to-end encrypted and inaccessible to us.
2. How we use your information
We use the information we collect to:
- Provide, operate, and maintain our Services;
- Improve, personalise, and develop new features;
- Diagnose and fix technical issues and crashes;
- Respond to your enquiries and provide support;
- Comply with legal obligations.
3. How we share your information
We do not sell your personal information. We may share limited information with trusted third-party service providers who help us operate our Services (for example analytics, crash reporting, cloud hosting, and email delivery), and only to the extent necessary to perform those services. We may also disclose information where required by law.
4. Third-party services
Our Services may rely on third-party platforms such as Apple App Store, Google Play, and analytics providers. Your use of those platforms is governed by their own privacy policies, which we encourage you to review.
5. Data retention
We retain personal information only for as long as necessary to provide our Services and fulfil the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time (see "Your rights" below).
6. Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children's privacy
Our Services are not directed to children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.
8. Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at hello@vitastralabs.com.
9. International transfers
Your information may be processed and stored in countries other than your own. Where we transfer data internationally, we take steps to ensure it receives an adequate level of protection.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, notify you through our Services.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please email us at hello@vitastralabs.com.